https://www.infoq.com InfoQ ITIL Articles feed https://www.infoq.com/articles/incident-metrics-void/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=ITIL-articles <img src="https://res.infoq.com/articles/incident-metrics-void/en/headerimage/past-simple-incident-metrics-courtney-nash-VOID-header-1676021060277.jpg"/><p>The Verica Open Incident Database (VOID) is assembling publically available software-related incident reports. InfoQ talks with Courtney Nash about their recent findings including how MTT* metrics may not be beneficial, the average time to incident resolution, and the importance of studying near-miss reports.</p> <i>By Courtney Nash, Matt Campbell</i> Incident Response Metrics Monitoring ITIL Observability DevOps article Tue, 14 Feb 2023 09:00:00 GMT https://www.infoq.com/articles/incident-metrics-void/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=ITIL-articles Courtney Nash, Matt Campbell 2023-02-14T09:00:00Z /articles/incident-metrics-void/en