https://www.infoq.com InfoQ ITIL News feed https://www.infoq.com/news/2022/10/mttr-effective-metric/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=ITIL-news <img src="https://res.infoq.com/news/2022/10/mttr-effective-metric/en/headerimage/generatedHeaderImage-1666742941951.jpg"/><p>In a recent blog post, Sidu Ponnappa shared how MTTR should be a key business metric to measure engineering efficiency. Ponnappa notes that only tracking uptime provides no goals to target for improvements. In a recent talk at SREcon22, Courtney Nash, senior research analyst at Verica, shared that MTTR can misrepresent what is actually happening during incidents and can be an unreliable metric.</p> <i>By Matt Campbell</i> Patterns of DevOps Culture Value & Metrics Monitoring ITIL Incident Response Metrics DevOps news Wed, 26 Oct 2022 07:00:00 GMT https://www.infoq.com/news/2022/10/mttr-effective-metric/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=ITIL-news Matt Campbell 2022-10-26T07:00:00Z /news/2022/10/mttr-effective-metric/en