InfoQ - IT Service Management https://www.infoq.com InfoQ IT Service Management feed Presentation: Ontology‐Driven Observability: Building the E2E Knowledge Graph at Netflix Scale https://www.infoq.com/presentations/netflix-observability-aiops-ontology-scale/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=IT+Service+Management <img src="https://res.infoq.com/presentations/netflix-observability-aiops-ontology-scale/en/mediumimage/medium-1790845339712.jpg"/><p>Prasanna Vijayanathan and Renzo Sanchez-Silva share how Netflix tackles observability across 38M events/sec. They discuss replacing reactive monitoring with an AI-driven operational ontology and agentic workflows using Claude and graph databases. They explain how unifying MELT telemetry into queryable knowledge graphs enables automated triaging, root-cause analysis, and self-healing systems.</p> <i>By Prasanna Vijayanathan, Renzo Sanchez-Silva</i> AIOps Site Reliability Engineering Observability Architecture Transcripts QCon London 2026 Ontology Telemetry Scaling AI, ML & Data Engineering Architecture & Design DevOps presentation Fri, 09 Oct 2026 11:00:00 GMT https://www.infoq.com/presentations/netflix-observability-aiops-ontology-scale/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=IT+Service+Management Prasanna Vijayanathan, Renzo Sanchez-Silva 2026-10-09T11:00:00Z /presentations/netflix-observability-aiops-ontology-scale/en