https://www.infoq.com InfoQ Social Skills Presentations feed https://www.infoq.com/presentations/consequences-automation-software/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Social+Skills-presentations <img src="https://res.infoq.com/presentations/consequences-automation-software/en/mediumimage/CourtneyNash-medium-1746517142821.jpeg"/><p>Courtney Nash shares insights from thematic analysis of software incident reports, highlighting the multiple roles automation plays in failures. Discover why automation isn't a simple replacement for human effort and how to design systems that augment human capabilities for greater reliability and safety.</p> <i>By Courtney Nash</i> Automation Social Skills QCon San Francisco 2024 Transcripts Culture & Methods presentation Tue, 20 May 2025 13:28:00 GMT https://www.infoq.com/presentations/consequences-automation-software/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Social+Skills-presentations Courtney Nash 2025-05-20T13:28:00Z /presentations/consequences-automation-software/en