https://www.infoq.com InfoQ On-call Articles feed https://www.infoq.com/articles/effective-incident-management/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=On-call-articles <img src="https://res.infoq.com/articles/effective-incident-management/en/headerimage/building-an-effective-incident-management-process-big-logo-1664531089727.jpg"/><p>A good incident management framework can help organizations manage the chaos of an outage more effectively leading to shorter incident durations and tighter feedback loops. This article introduces the components necessary for a healthy incident management process.</p> <i>By Anil Kumar Ravindra Mallapur</i> On-call ITIL Incident Response DevOps article Tue, 04 Oct 2022 09:00:00 GMT https://www.infoq.com/articles/effective-incident-management/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=On-call-articles Anil Kumar Ravindra Mallapur 2022-10-04T09:00:00Z /articles/effective-incident-management/en