https://www.infoq.com InfoQ Products Articles feed https://www.infoq.com/articles/building-better-platforms-with-empathy/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Products-articles <img src="https://res.infoq.com/articles/building-better-platforms-with-empathy/en/headerimage/Building-Better-Platforms-header-1726212565814.jpg"/><p>Scaling platform development often means absorbing cognitive burdens, but empathy is key. Understanding users beyond their immediate issues leads to better solutions. Platforms help manage growth's complexity, but a product mindset with user-centricity is vital. In his talk at QCon San Francisco 2023, David Stenglein expanded on cultivating empathy through open communication.</p> <i>By David Stenglein</i> Products Developer Experience QCon San Francisco 2023 QCon Software Development Conference Platform Engineering DevOps article Mon, 23 Sep 2024 11:00:00 GMT https://www.infoq.com/articles/building-better-platforms-with-empathy/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Products-articles David Stenglein 2024-09-23T11:00:00Z /articles/building-better-platforms-with-empathy/en