https://www.infoq.com InfoQ Stories & Case Studies Articles feed https://www.infoq.com/articles/unintended-consequences-automation-software/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Stories+%26+Case+Studies-articles <img src="https://res.infoq.com/articles/unintended-consequences-automation-software/en/headerimage/unintended-consequences-automation-software-header-1759912534899.jpg"/><p>This article lays out some of the common assumptions and misconceptions about automation and its role in software (and software incidents), what our research has found regarding how automation shows up in software incidents, and some ideas around how people can better design automated tools to help people better handle software incidents.</p> <i>By Courtney Nash</i> Incident Response Artificial Intelligence Metrics Stories & Case Studies Applied Research Automation Collaboration Culture & Methods article Fri, 10 Oct 2025 09:00:00 GMT https://www.infoq.com/articles/unintended-consequences-automation-software/?utm_campaign=infoq_content&utm_source=infoq&utm_medium=feed&utm_term=Stories+%26+Case+Studies-articles Courtney Nash 2025-10-10T09:00:00Z /articles/unintended-consequences-automation-software/en